Support


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First Steps

To help you quickly get up and running using Imaculum, we have created a series of short videos to guide you on your way. They can be viewed in this Imaculum tutorial YouTube playlist. If a video doesn't answer your question, please get in touch:

Hints & Tips

1. Speed up your image workflow! Think about the image resolution you need to shoot at. A 12x8 image is a 9 mega pixel photo. Most cameras capture images at 18+ mp. If you're not printing larger than 12x8, set your camera to capture images at a resolution close to 10mp. You'll make great savings in transmission time, disk storage and processing time.

2. Face recognition works when the face is clearly visible in the image. For best recognition results, the face should be fully turned to the camera. A half visible face, or dark glasses or hair covering eyes, can cause difficulties for a person to be recognised by a computer.

3. The quality of lighting available to your webcam to view your customer is also important. Many event venues have low ambient light levels, a webcam will struggle to see your customer clearly. We have incorporated compatibility with the BlinkStrip Stick to resolve this. During face recognition the BlinkStick Strip automatically switches on, and switches off once complete. The extra light it provides greatly improves the accuracy of the results and speeds up recognition.

4. We're a big fan of touchscreens! Touch is a very natural interaction method for humans. Additionally, with the popularity of smartphones and tablets, the majority of people will now approach a screen and expect to be able to interact with it by touch. Imaculum has been designed to be controlled by touch input, but it works perfectly using mouse input too.

Advanced

Video playlist explaining the advanced settings of Imaculum coming very soon.

Tech Specs

tabletPC
Minimum Spec

Tablet, laptop or PC with Windows 7 (32 bit) with Service Pack 1 (SP1)
Internet Explorer 11
Intel Core processor - Core M, i3 (5th Gen.), i5 (2nd Gen.)
4Gb memory
32Gb or greater HDD/SSD storage
11" screen (regular or touch)
Webcam
Wi-fi (802.11 b/g/n)

AIOPC
Recommended Spec

Tablet, laptop or PC with Windows 8, 8.1, 10 (64 bit)
Intel Core processor - i5 or i7 (4th Gen. onwards)
8Gb memory
128Gb or greater HDD/SSD storage
19" or larger touch screen
HD webcam
Wi-fi (802.11 ac) and/or 10/100 ethernet port
BlinkStick Strip for every viewing station

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